Terms of Service
# NoGrid Services Terms of Service
Effective date: 2026-06-23
These Terms of Service (the "Terms") govern access to and use of services
provided by NoGrid Services, a Nova Scotia, Canada service provider, including
generator monitoring, connectivity, portal access, device management, alerts,
support, reports, and related services (the "Services").
By signing an order form, accepting a proposal, clicking acceptance in the
portal or onboarding flow, creating an account, accessing the portal, using a
NoGrid-connected device, or otherwise using the Services, the client agrees to
these Terms. If a separate written agreement, statement of work, order form, or
service-level agreement applies, that document also applies. If there is a
conflict, the signed written agreement controls for the conflicting subject
matter.
The client is agreeing to these Terms on behalf of its authorized users and
accepts that the Services are provided only to help support operational
judgment; client decisions and actions remain the client’s responsibility.
## 1. Client Acceptance and Authority
Before activating the Services, the client and/or each authorized account holder
must select or sign an acceptance confirming:
- they have reviewed these Terms and the Privacy Policy;
- they are authorized to bind the organization to these Terms;
- they understand the client has sole responsibility for site operations and any
operational decisions made using the Service.
The client further confirms that any use of readings, alerts, recommendations, or
controls is at the client’s risk and that NoGrid is not liable for losses arising
from reliance on Service outputs or failure to act on Service outputs.
For clients who require separate signature documentation, this section is
intended to be completed at onboarding or contract execution.
NoGrid records onboarding acceptance proof automatically per onboarded generator
device, including the Terms version accepted, acceptance timestamp, approver (if
available), approval source, and request metadata (IP and user agent) in the
service database.
If a client account has already completed portal signup and accepted the Terms in
that context, that account-level acceptance is reused for later device
onboarding events for the same customer account.
## 2. Parties
"NoGrid", "we", "us", and "our" mean NoGrid Services, operating from Nova
Scotia, Canada, and its authorized personnel, contractors, and service
providers.
"Client", "you", and "your" mean the business, organization, property owner,
site operator, reseller, or other person or entity that orders, accesses, or
uses the Services, including its authorized users.
## 3. Services
NoGrid may provide one or more of the following:
- generator, equipment, device, or connectivity monitoring;
- portal access, dashboards, reports, and alerts;
- EdgeBox, gateway, modem, firmware, or device-management services;
- onboarding, provisioning, installation support, and field-service support;
- remote diagnostics, support, maintenance, and troubleshooting;
- optional control features if specifically enabled for a client account;
- other services described in an accepted proposal, order form, or written
agreement.
The exact scope, pricing, service period, equipment, support level, and
deliverables are the items stated in the applicable order form, proposal,
invoice, or written agreement.
## 4. Accounts and Authorized Users
Clients are responsible for:
- providing accurate account, billing, site, and contact information;
- deciding who may access the Services on the client's behalf;
- keeping credentials confidential;
- promptly removing users who should no longer have access;
- ensuring authorized users comply with these Terms;
- notifying NoGrid promptly of suspected unauthorized access or account misuse.
NoGrid may suspend or restrict accounts, devices, or portal access where needed
to protect the Services, a client, another customer, equipment, safety, or
security.
## 5. Client Responsibilities
Clients are responsible for the sites, equipment, local wiring, fuel supply,
network availability, cellular service, internet access, generator maintenance,
manufacturer requirements, Nova Scotia and local permits, insurance, safety
procedures, and local operating conditions unless a written agreement says
otherwise.
Clients must ensure that any information, commands, access credentials, site
details, equipment records, and user permissions provided to NoGrid are accurate
and authorized.
Clients must not use the Services in a way that violates Canadian, Nova Scotia,
or local law, infringes rights, interferes with service operation, bypasses
access controls, overloads systems, attempts unauthorized access, introduces
malware, or creates an unsafe condition.
## 6. Monitoring, Alerts, and Operational Data
The Services may depend on equipment condition, gateway availability, cellular
coverage, internet availability, third-party networks, power, firmware,
configuration, sensors, and client-provided information. Monitoring data,
alerts, reports, and dashboards may be delayed, incomplete, inaccurate, or
unavailable.
NoGrid is not a substitute for required physical inspections, generator
maintenance, emergency response, life-safety systems, fire systems, regulatory
compliance, or manufacturer-recommended procedures. Clients must continue to
use qualified personnel and appropriate site procedures.
## 7. Remote Control and Safety
Remote control features, if available, are disabled unless specifically enabled
for a client account or service scope. Clients are responsible for ensuring that
any requested or enabled control feature is lawful, safe, authorized by the site
owner or operator, compatible with the equipment, and supported by appropriate
local safety procedures.
NoGrid may refuse, disable, delay, or require additional confirmation for any
control action if NoGrid believes it may be unauthorized, unsafe, technically
unsupported, or outside the agreed service scope.
## 8. Equipment and Third-Party Services
The Services may use third-party equipment, hosting, identity, cellular,
internet, email, SMS, payment, mapping, monitoring, firmware, manufacturer, or
support services. NoGrid is not responsible for third-party outages, service
changes, hardware failures, coverage gaps, rate changes, vendor defects, or
third-party terms, except to the extent expressly stated in a written agreement.
Client-owned equipment remains the client's property unless a written agreement
says otherwise. NoGrid-owned or leased equipment must be used only for the
Services and must be returned, purchased, or decommissioned according to the
applicable agreement.
## 9. Fees and Payment
Clients must pay all fees, taxes, usage charges, equipment charges, installation
charges, recurring service fees, and other amounts described in the applicable
proposal, order form, invoice, or written agreement.
Unless otherwise agreed in writing, invoices are due on receipt. Late amounts
may result in service suspension, collection activity, interest, or recovery of
reasonable collection costs where permitted by law.
## 10. Client Data
Clients retain ownership of their site data, account data, telemetry, and
operational records. Clients grant NoGrid a limited right to collect, use,
store, transmit, disclose, and process that data as needed to provide, secure,
support, bill for, improve, and administer the Services, and as otherwise
allowed by contract or law.
NoGrid may use aggregated or de-identified information for reliability,
diagnostics, capacity planning, security, product improvement, and business
analysis, provided it does not identify a client or individual.
## 11. Privacy
NoGrid's handling of personal information is described in the NoGrid Services
Privacy Policy. The Privacy Policy is incorporated into these Terms. Clients
with Nova Scotia public-sector, municipal, health, data-residency, or regulated
records requirements must identify those requirements before using the Services
for affected data.
## 12. Intellectual Property
NoGrid and its licensors retain all rights in the portal, software, firmware,
documentation, designs, workflows, names, logos, templates, know-how, and other
materials created or provided by NoGrid, except for client data and any rights
expressly assigned in a written agreement.
Clients may use the portal, documentation, and NoGrid-provided materials only as
needed to receive the Services during the applicable service period.
## 13. Confidentiality
Each party may receive confidential information from the other. The receiving
party must use reasonable care to protect confidential information and may use
it only for the Services or the applicable business relationship, unless
disclosure is authorized by the other party or required by law.
Confidential information does not include information that is public without
breach, already known without restriction, independently developed, or lawfully
received from another source.
## 14. Service Changes
NoGrid may modify, update, maintain, replace, suspend, or discontinue parts of
the Services where reasonably required for security, reliability, compliance,
vendor changes, product improvement, or operational needs. Material changes to a
paid service will be handled according to the applicable agreement or with
reasonable notice where practical.
## 15. Suspension and Termination
NoGrid may suspend or terminate access to the Services if:
- fees are unpaid;
- required client information is inaccurate or incomplete;
- a client or user violates these Terms;
- continued service may create security, safety, legal, or operational risk;
- a third-party service needed for the Services is unavailable or terminated;
- required equipment, connectivity, authorization, or site access is not
available;
- a written agreement allows suspension or termination.
After termination, NoGrid may retain or delete records according to the Privacy
Policy, applicable law, backup practices, and contractual obligations.
## 16. Disclaimers
Except as expressly stated in a written agreement, the Services are provided
"as is" and "as available". NoGrid does not guarantee uninterrupted service,
error-free operation, continuous connectivity, exact telemetry, successful
alerts, compatibility with all equipment, or prevention of generator failure,
property damage, loss of business, or other harm.
NoGrid disclaims all warranties not expressly stated in a written agreement,
including implied warranties of merchantability, fitness for a particular
purpose, non-infringement, and availability, to the maximum extent permitted by
law.
Use of the Services, including any readings, alerts, recommendations, reports,
and controls, is at the client’s sole risk. NoGrid is not responsible for
losses from client reliance on or misuse of portal data, any service-induced or
third-party outage context, or actions taken or not taken by users based on
Service output.
NoGrid is not responsible for any business, operational, environmental, property,
or personal effects resulting from the client’s use of the Services.
## 17. Limitation of Liability
To the maximum extent permitted by law and except for amounts that cannot be
limited by law or by a signed agreement, NoGrid will not be liable for indirect,
incidental, special, consequential, exemplary, or punitive damages, or for lost
profits, lost revenue, loss of data, loss of use, business interruption,
equipment failure, fuel loss, network outage, or third-party service failure.
Except as expressly stated in a written agreement, NoGrid's total liability for
all claims related to the Services is limited to the amounts paid by the client
to NoGrid for the affected Services during the three months before the event
giving rise to the claim.
## 18. Indemnity
Clients agree to indemnify and hold NoGrid harmless from claims, losses,
liabilities, damages, costs, and expenses arising from the client's sites,
equipment, users, instructions, data, misuse of the Services, violation of these
Terms, violation of law, or unauthorized control or access requests, except to
the extent caused by NoGrid's gross negligence or willful misconduct.
## 19. Force Majeure
NoGrid is not responsible for delay or failure caused by events outside its
reasonable control, including power failure, internet or cellular outage,
equipment failure, weather, fire, flood, labour disruption, supply-chain
shortage, cyberattack, government action, emergency, third-party outage, or
other similar events.
## 20. Governing Law and Disputes
Unless a signed agreement states otherwise, these Terms are governed by the laws
of the Province of Nova Scotia and the federal laws of Canada applicable there.
The parties will first attempt to resolve disputes through good-faith business
discussion. If a dispute cannot be resolved, the courts located in Nova Scotia,
Canada will have exclusive jurisdiction, unless applicable law requires another
forum.
## 20. Changes to These Terms
NoGrid may update these Terms from time to time. Updated Terms will be posted
with a new effective date. Continued use of the Services after the effective
date means the client accepts the updated Terms. Material changes to a signed
client agreement require the process stated in that agreement.
## 21. Contact
Questions about these Terms can be sent to:
NoGrid Services
Email: legal@nogrid.ca
Mailing address: [insert legal mailing address]
Privacy Policy
# NoGrid Services Privacy Policy
Effective date: 2026-06-23
This Privacy Policy explains how NoGrid Services ("NoGrid", "we", "us", or
"our"), a Nova Scotia, Canada service provider, collects, uses, discloses,
protects, and retains personal information when we provide generator
monitoring, connectivity, portal access, device management, support, and
related services (the "Services").
This policy applies to clients, client personnel, authorized users, site
contacts, and other individuals whose information is handled through the
Services in Nova Scotia, elsewhere in Canada, or where the Services otherwise
apply. If a signed service agreement, order form, data processing agreement, or
similar contract applies to a client account, that agreement also applies.
NoGrid's privacy practices are intended to align with Canadian private-sector
privacy requirements, including the Personal Information Protection and
Electronic Documents Act (PIPEDA), and with applicable Nova Scotia laws,
contracts, and service obligations. Some Nova Scotia public bodies,
municipalities, health custodians, or regulated clients may have additional
privacy, access, records, residency, procurement, or breach-response
requirements. Those requirements should be addressed in the applicable client
agreement before the Services are used for that client data.
## 1. Information We Collect
We collect only the information reasonably needed to provide, secure, support,
bill for, and improve the Services.
### Account and contact information
We may collect names, business names, job titles, email addresses, phone
numbers, mailing addresses, billing contacts, account roles, authorization
records, and communication preferences.
### Service and device information
We may collect information about generators, monitored equipment, EdgeBox or
other gateway devices, cellular or network configuration, firmware versions,
device identifiers, device status, connectivity state, telemetry, event logs,
alerts, support notes, and service history.
Device and generator data may include site names, approximate or precise site
locations, equipment identifiers, operational status, runtime, voltage,
temperature, network signal quality, SIM or modem identifiers, and other
diagnostic information needed to monitor and support the Services.
### Portal and authentication information
When users access the portal, we may collect login events, session information,
IP addresses, browser or device information, role and permission records, audit
logs, and security events. We may use an identity provider or authentication
service to manage sign-in.
### Support and communications
We may collect information submitted through email, phone calls, support
requests, onboarding forms, service tickets, field notes, or other client
communications.
### Payment and billing information
We may collect billing details, invoices, payment status, tax information, and
related account records. If a third-party payment processor is used, payment
card or bank information may be collected and processed by that provider under
its own terms and privacy practices.
## 2. How We Use Information
We use personal information for the following purposes:
- providing, operating, and maintaining the Services;
- creating and managing client accounts and authorized users;
- monitoring generator, device, and connectivity status;
- delivering alerts, reports, service notifications, and support responses;
- provisioning, updating, securing, and troubleshooting devices;
- performing billing, account administration, and contract management;
- preventing misuse, unauthorized access, fraud, service abuse, or unsafe
operation;
- maintaining audit logs and operational records;
- complying with legal, regulatory, insurance, tax, accounting, or safety
obligations;
- improving service reliability, security, and support processes.
We do not sell personal information. We do not use client generator telemetry
for unrelated advertising or third-party marketing.
## 3. Consent and Client Authority
By using the Services, clients confirm that they have the authority to provide
personal information and site, equipment, or operational information to NoGrid
for the purposes described in this policy.
Clients are responsible for ensuring that their authorized users, employees,
contractors, site owners, tenants, and other affected individuals receive any
required notices and provide any required consents before their information is
submitted to or processed through the Services.
Where consent is required, it may be express or implied depending on the
context and the sensitivity of the information. Individuals may withdraw consent
where permitted by law, subject to contractual, legal, technical, safety, or
service limitations.
## 4. Information Sharing
We may share information only as reasonably required for the purposes described
in this policy, including with:
- authorized client administrators and users;
- NoGrid personnel, contractors, and service providers who need access to
operate or support the Services;
- hosting, database, authentication, email, SMS, connectivity, monitoring,
payment, accounting, and support providers;
- equipment vendors, installers, maintainers, or field-service partners when
needed to support a client site or device;
- insurers, professional advisors, auditors, or legal representatives;
- government, law enforcement, regulatory, or emergency authorities where
required or permitted by law;
- another organization in connection with a merger, financing, sale,
restructuring, or transfer of all or part of the business, subject to
appropriate confidentiality protections.
Service providers are expected to use information only for the services they
provide to us or to the client, and to protect it using appropriate safeguards.
## 5. Cross-Border Processing
NoGrid is based in Nova Scotia, Canada. Information may be stored or processed
in Canada or in other jurisdictions where NoGrid, its clients, or its service
providers operate. Information processed in another jurisdiction may be
accessible to courts, law enforcement, or regulators in that jurisdiction.
If a Nova Scotia client requires Canada-only storage, Canada-only access, public
body handling requirements, or other data-residency controls, those requirements
must be stated in the applicable written agreement before the Services are used
for that data.
## 6. Retention
We retain personal information and operational records only as long as
reasonably required for the purposes described in this policy, unless a longer
period is required or permitted by law, contract, warranty, insurance, safety,
tax, accounting, audit, dispute-resolution, or backup obligations.
Telemetry, audit logs, security logs, and support records may be retained for
different periods depending on service configuration, client contract terms, and
operational need. Where practical, information that is no longer needed will be
deleted, anonymized, aggregated, or isolated from active use.
## 7. Safeguards
We use administrative, technical, and physical safeguards appropriate to the
sensitivity of the information, which may include access controls, role-based
permissions, authentication controls, encryption in transit where supported,
logging, backups, network segmentation, device authorization, and operational
security procedures.
No system is perfectly secure. Clients are responsible for protecting their own
accounts, credentials, local networks, devices, and authorized-user access.
Clients must notify NoGrid promptly if they suspect unauthorized access,
credential compromise, device tampering, or a security incident affecting the
Services.
## 8. Cookies and Similar Technologies
The portal may use cookies or similar technologies that are necessary for login,
session management, security, CSRF protection, user preferences, and basic site
operation. We do not use these technologies for third-party behavioural
advertising unless a separate notice and consent process is provided.
## 9. Access, Correction, and Privacy Requests
Individuals may request access to personal information we hold about them, ask
for corrections, or ask questions about our privacy practices. We may need to
verify identity and account authority before responding.
Some information may not be released or changed if doing so would reveal
another person's information, compromise security, interfere with an
investigation, conflict with legal or contractual obligations, or be otherwise
restricted by law.
Privacy requests should be sent to:
NoGrid Services Privacy Contact
Email: privacy@nogrid.ca
Mailing address: [insert legal mailing address]
## 10. Incident Response
If we determine that a privacy or security incident creates a real risk of
significant harm to an individual, we will take steps required by applicable
Canadian and Nova Scotia law, which may include notifying affected individuals,
clients, regulators, or other parties as appropriate.
## 11. Children
The Services are intended for business, operational, and site-management use.
They are not directed to children, and children should not create portal
accounts or submit personal information through the Services.
## 12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated policy will be
posted with a new effective date. If we make material changes that require
additional notice or consent, we will provide notice as required by applicable
law or contract.
## 13. Contact
Questions about this Privacy Policy or NoGrid's privacy practices can be sent
to privacy@nogrid.ca or to the mailing address listed above.